A1 Parcel Depot - Santa Clara, California

Joe D.

Bizarre experience. Went to get a notary signature and the guy starts asking all sorts of questions about the form. I've had the same form notarized before, it's a standard form. But no, he needed to know reasons for the form in all manner of ways. It was just a standard form! I refused to answer all his probing questions, that went beyond the pale. He didn't even read was was written on the form and grilling me like I'm sort of criminal. I told him, well it's on the form. Again, that's on the form, read it. So I just walked out. The most ridiculous experience all this year.

Lori S.

Best place ever! The owner is soooo nice. Helps you out with everything. I get things notarized frequently and hes so quick. Just in and out. I've never waited in line. Today I got my fingerprinting done there and it was so much easier and faster than the police department. Plus I locked my keys in the car in the mean time 🙁 but the owner was helpful with everything. BEST MAIL AND COPY PLACE EVER!!!!

yijie M.

DON'T DO LIVESCAN HERE!!!
The man working the counter was extremely rude. I wish I had read yelp negative reviews before I came.

I came here for livescan. The man said it should 99% pass, based on his "experience". He promised that if it doesn't work, "come back" and he would do live scan again without any charge.

Even though I noticed that from his computer, my fingerscans got a lot of red alerts due to bad scanning, I chose to trust him.

But 2 days later, I got an email from DRE saying that I need "Complete Livescan resubmission and return by email". I revisited here to request a free livescan as he promised. But the man changed his face saying that only if I received a physical notice from DRE instead of email can he do a livecan again for me.

I don't care about $69, but it was really a waste of time!

Clara F. M.

My husband just dropped a return package for Zappos here today. He did not need to pay. When he asked to be given a receipt so we keep track, he was asked to PAY for a receipt! This is completely very low customer service. My husband did not have any cash at the moment. The employee said he would send a receipt via phone. I still have to receive that receipt. We will not come back here, for sure. Too bad. We want to support small local businesses in the area. But this is terrible service. Sorry.

Andrew L.

I came here to get a Live Scan fingerprint request done, and the guy was very accommodating and made the process incredibly painless and easy.

Additionally, he was very cordial and had a wonderful and pleasant demeanor. Would definitely recommend this place to anyone!

Mike J.

The is the 2nd time we’ve use A1 for our passport photos; they are very friendly and polite. Reminds me of the old days when we had something that felt like a neighborly outlet instead of personality-less chains like today. Will continue to go back for shipping items.

Ethan G.

This the first UPS drop-off location that I have encountered where you get "charged" for drop-offs. It is done by suggesting a voluntary payment of 50c. The reason for it, as explained by the owner is that UPS charges him.

This is a business decision and I respect it. However, it troubles me when I was verbally insulted when I try to drop off some packages without paying the 50c. "I know people in your culture like to receive free services." said the owner.

IMHO, the owner has the freedom to charge whatever amount for whatever service that he is offering, as the consumer would have the opportunity to choose. However, I found it to be extremely inappropriate for the owner to insult individuals who don't pay for a service that doesn't require payment as stated by the business.

I couldn't speak for other aspects of this business. However, the UPS drop-off experiences have been very unpleasant for me thus far.

Kelly L.

They always close earlier!! I was 2 minutes to the closing time but the door was already locked and the guy was rude and said it was 2 already and didn't let me in!! The clock in store is actually minutes faster!! It's only this guy working on Saturday, the other one working on weekdays is nice. But still closes earlier than scheduled!!