ShipBob Chicago - Chicago, Illinois

Paul S.

Shipbob is probably the most frustrating company to work with that I have done business with. Their shipping prices are high, and nobody has the authority to make a decision. After using them for about 5 months, I decided to move my inventory to Amazon at the end of November.
After creating my order to send to Amazon, I found it was too much to send all at once. Shipbob literally held my inventory for more than 30 days (effectively shutting down my store) before sending a partial order to Amazon, and we had more than 100 emails back and forth to get that done!!!
Than to get a simple prepaid UPS order of 14 cases sent to Amazon. It took over a week for them to get the shipment out.
Now, four months after starting this process, I have finally gotten my inventory out and a $2,000+ refund for their overcharges. Don't walk away - Run!!!

Beth H.

Absolutely horrible experience. We shipped a vintage, one of a kind, small piece of furniture from our store to a loyal customer who moved to Pennsylvania. We insured the product for the retail price. Our customer paid over $500 ($200 in shipping charges) for an item that came in PIECES. Not even all the pieces were in the box. It was broken, repackaged and still sent to the customer. After MONTHS (Not kidding, it took 5 months) and a lot of headaches, we lost a customer, our money, and a great piece of furniture. After fighting tooth and nail, we finally received a check for the amount we had claimed as insurance but were just out of luck when it came to the hundreds of dollars we paid for shipping. Very VERY long process for such a disappointing outcome. Would never recommend shipping with ShipBob. They approached US and promised excellent quality. Save yourself the trouble and use another company!

Mubara A.

Absolutely the worst, am convinced that all the good reviews here are fake. Just go to the entrepreneur groups in FB and see what a disaster this company is. Their fulfillment fees are not transparent and there is no way you can be profitable with those fees. Furthermore, it takes 2 weeks for it to get to my customers. My account manager does not respond back to emails. The customer service is outsourced, so you need to ask the same question 5x to get an answer. Here is the kicker, when you want to close your account, they charge you per product, as if they are shipping it to a customer. Instead of just shipping in bulk. They are thieves, do not send your product there. You will regret it.

Morgan L.

Shipbob has scammed over $5,000 from me by putting my tiny product in XL sized boxes and shipping it internationally, then charging me the highest shipping cost possible. If I could give ZERO stars I would. Turns out they have been scamming me over 2 years. They have been putting my tiny 6 x 4 x 1 product in a HUGE 10 x 8 x 3 box and shipping it internationally. This changed my costs from a reasonable $17 to around $37. Absolutely INSANE. These people should be put out of business. Scammers, liars, unprofessional, totally broken chain of command and no one to take responsibility for this mess.

Susan S.

Excellent. Impressed by ShipBob’s timeliness and quality of service.

M S.

I have been trying to ship my products for a whole month, causing customer pickup delays. Contacting customer support is useless, because they keep on rotating you with different support people. Also I have lost a lot of money working with them reprinting shipping labels. Very expensive compared to the last company I worked with for shipping labels. Please do your research before choosing a company.

All C. A.

I've been a customer for 5 months and although their pricing and service is good, I have experienced a few unfortunate events that have caused me to rate there service as 3/5 stars.

Their fulfillment prices are low compared to competitors and they don't have any monthly shipment minimums which is great for startups.

Their returns processing fee is more expensive than other provider's -
processing a return costs the same as the original price of shipping & fulfillment regardless of how many items are returned, so if a customer orders 10 units and returns 3, and the original fulfillment price was $25, you would have to pay $25 to process the 3 units being returned, rather than a lower, prorated rate.

Since being with ShipBob for just 5 months, they have lost inventory twice (which cost almost $1,000 in revenue). They reimbursed the cost of good for the first incident, and we are still working through the solution to the 2nd.

Onli P.

This company is in no way out to help your business grow. They have been overcharging us for shipping backpacks with the hopes that we didnt catch it. They literally charged 50 dollars to ship ONE backpack. Then are trying to put us through a long process to get our money back. The 5 star reviews here seem like a fake ploy to keep the numbers up because the real reviews take a different tone.