Goodyear Auto Service - Glendale, Wisconsin

Chloe M. (. F.

Luckily the one Friendly staffer assists me when I visit because the man with the glasses looks right through me. My first visit for a simple oil change was 45 minutes. My second was today. It was a whopping 1 hour and 20 minutes. I dont like to complain unless its to a point but my son came today and had all kinds of misery. To the point where the attendant came over to see if we wanted to change the channel for him, I kindly said no and allowed him to continually complain on our behalf. BTW I am a lyft vehicle driver who receives free maintenance so that might have reason I'm clearly pushed to the end of the line... both times I've visited I book in advance and arrive 15 minutes early, no reason a simple oil change should take that long...lyft should consider a different vendor... 😒

Bakari W.

Location is very unprofessional they don’t value customers or being honest. I had and appointment for my tire and 12. I got there at 11:50 and was told that they should have it ready by the end of the day. Once I inquired about why the time change. And if I could have at least a window of when it would be done so I could now figure out what to do with my plans the guy told me to wait and they’ll call me or go to somebody else if I had a problem and how this isn’t a going back and forth matter. What he say is final and if I wanted to “argue” as he would say he would be calling Glendale police department and having me trespassed.

Cedric B.

Went there yesterday for the first time to change my 4 tires. That appointment was set-up a week ago and my estimate was for some Kelly Edge Touring A/S, US made (that was my request to have some US made tires). Soon after getting to my appointment, I was told that they did not have the tires (unfortunate, because they are the ones who recommended them to me) and instead gave me a new estimate (slightly higher) with some Good Year tires. I asked them if they were US made and they were not. I then asked them if they had some Cooper tires available since that brand is made in the US. They told me yes, and came back with a new estimate, slightly cheaper than my previous one. Perfect I thought (but mistake: that's where I should have asked the specifics of the tire...). 2 hours later my car was ready and I paid my dues. When I went to my car I looked at my tires. They were not Cooper but Starfire Solarus. I quickly looked at the DOT number and it did not matched any of the 4 US Cooper factories (yes, during these 2 hours I tried to do my homework!). Looking further, I saw "Made in Mexico". I went back to the store and explained my surprise and frustration. They claimed that they receive so many tires that they have no ways of knowing where they are made (but weirdly enough, I can) and they also claimed that Starfire was a subdivision of Cooper, so techinically a Cooper tire as well. I reminded them that all I asked for was some new tires, US made at the price we agreed about, and not some cheaply made tires made by a US company abroad (probably to more easily cut cormers - personal reflection here!). After some uncomfortable discussions, they offered to put back my old 4 tires (another 2 hours wait) or a 20% discount. I just wish I had more time to spend, just as an extra incentive for the next time they are asked for US made tires. My advice to you: if you decide to go there, be specific on what you want and follow through (paper estimate) or they will try to sell you something for what it is not.

John P.

Avoid this Goodyear location!

If you schedule an appointment, this location will prioritize Walk-ins before you.

I arrived for my scheduled appointment just to be told I had to wait over an hour before they can start my service.

Bad management and terrible service. I highly recommend going to another location.

E

Took my car in last month for routine oil change. All the staff were very polite, but they attempted to sell me several services that my car clearly did not need. Just confirmed with a more trustworthy mechanic that nothing they suggested was necessary. Very pleased with the demeanor and timeliness, but I would not go here if you don't know what your car really needs or have difficulty responding to pressure from people who are trying to make a sale instead of help you.

EDIT: Had to remove the second star. I spoke with management and all they did was try to sell me even more stuff rather than listening to my concerns.

Alex N.

I would bet the services are fine but it's hard to tell as they ALWAYS try to upsell people. Took my car to another mechanic after being recommended $3k worth of work from Goodyear and the other mechanic chuckled and said this location was "well known" for this sort of behavior. Got $200 worth of work done elsewhere and my car is just fine. I do not recommend this place to anyone.

Sherika D.

I've brought my car to this Goodyear location multiple times instead of the dealership cuz I thought it would be cheaper but the staff here don't seem knowledgeable about cars. Twice I've gone to them about issues my car was having and twice they misdiagnosed or failed to even do a thorough job in assessing the issues. Now I have to take my car to the dealership for assessment because I believe they'll actually fix the problem not do a quick cash grab. Seeing these reviews I regret taking my car here. I'll be looking for another mechanic with a more reliable reputation. This place isn't it and I'll be letting my family know to cancel their appts and chose elsewhere

Shu J. K.

I purchased and had installed four Assurance Weather Ready tires at Glendale (53217) location in December 2022. My problems started in the middle of April 2023 when I had a tire rotation and 4-wheel alignment performed at that location. I was called while my vehicle was being worked on to tell me a wheel stud was broken during the process but it would be replaced at no charge as they were assuming liability. I appreciated their candor, dismissed any further questions, and picked up my vehicle when the service was completed. (I never had wheel stud broken experience from all the vehicles that I drove.)

During my next tire rotation and alignment on August 3, 2023 the service manager called to tell me several wheel studs and nuts were damaged and I should be prepared to replace them. He told me two studs and nuts needed replacement now and quoted me $175.00 per stud and nut set for a total of $350.

Because I was surprised with the damage, I took the worn out nut to three different service center locations the next day, including another Goodyear Auto Service to see if I could find a better price for replacement. All three service centers told me the thread was worn out BUT it did not look like wear from regular use, but rather most likely from excessive human force (over torqued). I was encouraged by all to return to the Goodyear Glendale location as they should perform the repair at no charge or contact customer service at Corporate Office.

I returned to the Goodyear Glendale location and spoke with the store manager (a tall guy). He questioned me whether I had any other service work done on my vehicle since the tires had been installed. I told him I had an oil change at the end of June at a dealer shop. Although he stated that shop could have damaged the wheel studs and nuts, he did agree to replace both sets at no charge and said he would put a note on my appointment details for my August 6, 2023 appointment.

On August 6, 2023 I returned for the studs and nuts replacement and the service manager (before working on my vehicle) insisted there would be a charge for these repairs. I asked him to call the store manager for clarification, as this is not what was agreed to the day prior. From their conversation I could ascertain they were still trying to shift blame for the damage to the service shop that had done my oil change. After back and forth between the two of them they eventually agreed to perform the replacement at no charge. I left my vehicle at Goodyear Glendale and was picked up to have lunch with friends. When I returned to pick up my vehicle after about two hours and I received the invoice I noticed only one wheel stud and nut were replaced. When I questioned why both sets weren't replaced the service manager became very defensive towards me and again told me the following: the service shop mechanic could have done the damage during the recent oil change appointment; my vehicle is 20 years old (actually, it is a 2014 model); everything wears out and nothing lasts forever because cars have lots of plastic parts these days and moisture damages these materials; and he cannot replace something “about” to wear out for no charge (although he did not explain why he would have replaced both sets if I was paying, as two sets were found by this Goodyear location to be damaged).

This experience has left me very frustrated with the Goodyear Glendale location, from the incompetent initial tire installation (in hindsight, lug nuts were obviously over torqued) to the continued denial of accepting responsibility by both the service manager and store manager and further, casting blame to the service shop that had done my oil change.

I am very far from being a happy customer and concern about the safety of these wheels and nuts while I am driving now.