Craters & Freighters Baltimore - Halethorpe, Maryland

Brandon G.

I hired Craters & Freighters of Baltimore to pick up a 9.8 ft, 500+ pound piece of office equipment from a print shop in Baltimore that had no loading dock or lift gate, custom-palletize it, and ship it to Texas, and they did a phenomenal job!

Nikki, their Customer Service Associate made the onboarding process very easy, even though I had no prior experience with freight shipping and wouldn't be at the pickup location. They coordinated pickup times with the pickup location, and the pickup team was on time and got the job done picking up a large, heavy, unweildy, yet breakable piece of equipment.

The crew that palletized the equipment blew my mind with how solid of a job they did with the custom pallet. It was made from oversized, heavy, quality lumber, additional wooden blocks screwed in to lock the machine in place and keep it from moving during transit. Strategic use of some tough synthetic padding, additional boards, ratcheting straps and large steel eye screws cinched the machine to the pallet. They did a heck of a job tightly wrapping it all up with plastic. It was not going anywhere! A couple of medium-sized cardboard boxes of accessories for the equipment were also securely strapped in.

The equipment left their facility very quickly and arrived in Texas for delivery even sooner than I expected. Their drivers and transfer stations didn't waste any time. The delivery driver came with his own electric pallet jack, and was very helpful at getting the machine into the building and out of the way where we could unpack it.

To sum it up, Craters & Freighters of Baltimore did an awesome job. Thanks!

Arlene R.

We were desperate. We had a palleted container that needed to be shipped to Columbus, OH. We searched everywhere and found no one to help. Craters and Freighters was suggested so I called!!! OMG!!! Customer service blew me away!!! Before I knew it, a pickup was scheduled and right on time, the truck arrived to pickup our crate!! Their service was exemplary!! It arrived in Ohio in perfect condition and sooner than expected!!! I’m sold on Craters and Freighters!!!!

Scott L.

If I could give more than five stars I would. This was such a great company to work with from beginning to end. I needed a heavy (60+ pounds) fine art statue picked up and shipped across the country and I did not know a soul in Baltimore. After trying several different companies and not getting any local responses, I contacted Craters and Freighters whom immediately emailed me back and worked with me from beginning to end. Throughout the whole process they were professional, honest and helpful. Initially I did not realize how expensive it would be to ship fine art but they worked with me and made it affordable for me to ship. They even picked the art piece up for me, crated it very well, and took the time to wrap the fragile ends of the statue. I received it in Arizona within one week and I am more than happy with their service and would recommend them to anyone. I was constantly receiving updates and emails from them which made the process all the better. Thank you so much Dan, Rebecca, and Andrew at Craters and Freighters Baltimore! You were amazing. 👏👏👏

Jeannie S.

I had two chairs delivered to them in Baltimore to be shipped to Austin, TX. There was no urgency in shipping these valuable and fragile chairs. They explained that they were extremely busy on a huge project and requested to wait for packing and delivery. I was going to on a vacation for a week in addition. They carefully and kindly stored these chairs for me without question.
The chairs arrived on time in perfect condition as they had been extremely well packed.
Their customer service and knowledge was excellent. The location in Austin where I retrieved the chairs also provided excellent customer service.
I highly recommend Craters and Freighters.

Doug M.

I needed to ship a ship model about 3' long and 2 1/2' high from NJ to Norway. From start to finish these guys were a pleasure to work with. When they examined the ship model for about 15 or 20 minutes to see how they were going to pack her, it was as if they were invested in the project, like they actually were interested and cared about the model. I was pleased (although not surprised) when word came back from Norway that the ship had arrived "perfectly intact."

Janice A.

Prompt, professional and courteous service. Attention to detail. We shipped a large vintage coca-cola cooler/chest from Baltimore to North Carolina. They informed us about options for packing and shipping and the related costs. When they arrived to pick it up they inspected it, separated loose items, took pictures and documented it. They wrapped each piece, loaded it all and secured everything in place. They shipped promptly and it arrived quickly and perfectly. Highly recommend.

G. M. B.

I sold a 1952 Chambers Gas range to a lady in Texas. She arranged the shipping with Craters & Freighters, and I was VERY impressed. The range weighed close to half a ton when full assembled, yet comes apart into many pieces for movement. The team that arrived knew this, had done their homework, and set to work on a two-stage movement of the stove. First, they disassembled it on site, and padded/wrapped each piece for movement to their warehouse. All parts we boxed in reasonably sized boxes for this move. Subsequently, at their warehouse, they padded and crated the parts for movement to Texas. The customer reported the stove arrived in perfect condition. The cost was not a concern, but seemed reasonable for the level of care and professionalism.

Emily W.

Service was helpful and professional throughout--both Steve and Dan went out of their way to make sure we were satisfied customers (even though we arranged everything remotely from the UK through email). Our consignment couldn't have been more securely packed; very happy with the service and will use again.