J.W. Logistics, LLC - Oklahoma City, Oklahoma

Mackenzie H.

Delivery for a large furniture item bought on wayfair. After reading the reviews I was expecting the worst. However, they arrived on time, assembled my furniture and hauled off all trash in a timely manner. They were very polite!

K V.

I ordered a couch in February and it was supposed to be delivered by March 14th. I have not been able to get a hold of them at all. Wayfair told me that the couch has been there for weeks, but they are short staffed. I understand this, but my frustration is that they have not communicated this at all and are not answering their phones. It is now March 28th I still cannot get a hold of them. I love Wayfair, but until they use a different delivery service I will not be ordering from them again.

Josh L.

By far the most horrible experience I’ve ever encountered, was scheduled to deliver on a Monday, no call, no show, after finally getting in touch with them I was informed of the driver not coming into work and therefore my package couldn’t be delivered, the next day I got a call saying that it would be there in 30 minutes, so I had to drop everything I was doing to go and meet them, no call no show for two hours, then get a text saying that they couldn’t find the address, and they would reschedule, once I got ahold of them, I was called a liar after saying that they tried to call me multiple times, which never happened, then Jennifer asked for a pin location which I tried to give her, but she wouldn’t stop speaking over me for to even ask for the number to send it to, then Jennifer hung up on me and wouldn’t answer my calls, so I had to get in touch with Home Depot to get them back on the phone, then she couldn’t even give me a delivery date because she doesn’t know when they’ll be back in my area, she said “we have to have a reason to deliver your item in that area since it is an hour away” I guess my $2000 vanity isn’t enough reason to make the delivery. I think Home Depot and wayfair are the only reason this company even exists in the Oklahoma area.

Jennifer who I’m assuming is the operator, has a terrible sense of customer relations, a short fuse, and an inability to communicate.

My dad had the exact same issue last week, and had the exact same issue with the exact same lady, keeping an awful attitude, and he has had to cancel his order, they had his package for almost two weeks, but kept saying they don’t have it, even though his package was tracked and dropped off at jw.

AVOID AVOID AVOID

Heather S.

Ordered a dresser from Wayfair. JW delivered the first one on time but it was damaged (not sure by who). The replacement has been a nightmare. It never showed up on the delivery date, called and they said it was not on truck but they had marked it delivered. They said they would contact wayfair for another one and wayfair had no notes that it was lost. The day after it was lost it was 'scanned' by JW per wayfair's system. JW has now been asked to do a doc search. Who knows how long that will take. The guy that was taking my calls (the number listed on my tracking email) is no longer taking them and letting it go to voicemail. I asked wayfair if they can use someone else for another shipment and they said it was up to the manufacturer how they ship. I called the main JW Logistics line today and it says you cant even leave a message because the mailbox is full. WOW WHAT A COMPLETE DISASTER!

Becky

Every other review is 100% spot on. I ordered a recliner and ottoman from Big Lots and it's been setting at the JW warehouse since 4/13 and it's currently 5/26. Biglots and Ryder are unable to get them to respond to emails or calls. Their voice-mail is full. I have NEVER had such a terrible experience in all my life. I'm reporting them to the BBB! They need to be shut down. I paid for my order 2 months ago and they are basically holding it hostage!

Monica R.

I ordered a love seat from Wayfair. The following week I received a voice mail stating, that they will be delivering my love seat the next day. When I called them back to inform them that we will be out of town due to a family emergency, the lady I spoke with was very unsympathetic and extremely rude. I will not order from Wayfair ever again due to the delivery service being so unprofessional.

Heather ?. H.

First, my delivery was delayed four business days for different excuses each day.

Secondly, the text this company sent me said that my level of service included delivery inside the entry to my home. Kevin delivered my tile on a pallet on my driveway. I just had hernia surgery which is why I paid extra for this service. I will be filing a complaint with Wayfair.

UPS did a better job with my previous delivery and I didn't have to pay extra.

Jessica Z.

Would not drive down a gravel driveway to deliver. I had to call someone to meet them to get my items. Refused to cooperate with them also. I paid for delivery and they failed to deliver. They proceeded to call me names to the person that I had meet them to get my items. They deliver for wayfair. Think twice before ordering or using them