Storage King USA - Tallahassee, Florida

Uli F.

Very nice staff. however, I had a rat infestation in my unit ( no food, nothing like food etc in my things), they destroyed paintings and clothes, books etc. AND, curiously, a “neighbor” had opened up the dividing wall ( almost all the sheet rock panels) , falsely claiming the “masses” of my contents had broken the wall ( all the broken pieces were on MY side) and I discovered some of my boxes in THEIR unit. Calling the cops didnt lead anywhere- also very puzzling.

Cayla Y.

Hillary was knowledgeable, extremely helpful and a delight to work with! The prices were good and site is very well kept up. I would recommend, and will recommend them to everyone i know.

Kenyatta R.

I am writing as a deeply dissatisfied customer to express my frustration with the poor service I received at your Tallahassee location (942 SW Capital Circle). As a loyal client for 4 years and 7 months, I have never missed a payment but was penalized with a $30 late fee due to miscommunications and management failures.

Here are the key points:
• On 1/7/28, I called to inquire about moving out. I was informed I could move out by the 15th or make a payment to continue my rental.
• I assumed my rental would continue without disruption since I did not move out.
• On 1/14, I called to confirm my intent to stay another month.
• On 1/16, I received an email about my account being past due, and a late fee was assessed. When I called to dispute it, I was told a manager would call me back.
• Despite multiple follow-ups, my call was returned on 1/27, over 10 days later.

During my call with manager Sam, I was acknowledged as a great client but told late fees are removed only for issues on your end. I highlighted problems stemming from:
1. Lack of communication about auto-pay policies.
2. Delayed responses regarding payment inquiries before the late fee.

Despite thes noted issues on their end, no accommodation was made. I paid the full amount of $194, including the $30 late fee, and requested a resolution (e.g., a discount or alternative storage option), but none were offered.

This experience has left me feeling disrespected as a loyal customer. I demand:
1. A refund of the $30 late fee due to your team’s failure to communicate.
2. A formal acknowledgment of the inconvenience caused.

I plan to vacate the unit before February 15th and will share this experience in negative reviews regardless if no resolution is provided. I look forward to their immediate response and refund of $30. If I do not hear back within five business days, I will escalate this to corporate management and consumer protection agencies.

Sincerely,
Loyal Customer since June 2021

cheryl A.

My experience at Storage King USA was wonderful 👍. The gps took me to an empty lot by the Airport. I called them, they redirected me. And there i was, in front of two wonderful people. There Customer service is everything. Thank you all.

Jania M.

Sam was very helpful and nice he explained everything even looked into my uhual and made sure that I was picking the right unit for my items very polite and generous. Thank you Sam

brittany V.

Sam was awesome! He helped me get everything I needed! Very much recommend!

AmberPatriece

Sam was great! He helped with transferring my unit over. It was super quick and easy. Thank you so much

Helena S.

My unit was broken into and the manager refused to state that it was a burglary in the form so my claim was denied and I'm still fighting to get it paid. Also there are significant problems with roaches and rats that they never dealt with. I spent so much storing my things there only to have my most valuable things stolen. Beware.

Update: Just added photos of pest damage, my unit after it was broken to and the broken arm on the entrance gate that allowed the thiefs to enter. I tried to call the number below but they never returned my call as promised. They seem to be in kahoots with their insurance company they make you sign with because they file their report to evade the insurance company's payment requirements. The sheriff told me at the time they were getting almost daily calls of break-ins.