Timeline Logistics - Houston - Houston, Texas

Melissa M.

Despite the negative reviews, I had an excellent experience with Timeline. They were helpful at the Main Office, very professional and courteous. The delivery driver called to give notice when he was on the way, was on time and was so nice in person. I hope this is the new norm for this company, a reliable and customer friendly freight delivery company is hard to find!

D G.

The worst delivery experience ever. I paid for white glove delivery which included setup and haul away. The crew they sent out was useless as only one of the two could lift the boxes to load or unload. I took the afternoon off for this delivery so when they wanted to reschedule it really upset me. I ended up working my @#! off doing their work. This isn't the people you want delivering your goods.

Annette P.

Horrible company! It's funny that while on hold the recording talks about meeting customer's needs and how experienced their drivers are. Really?

My delivery window was 10-2pm. At 2, no delivery and no phone call. I called them and after dealing with a female manager that has no idea how to call people back when she says she will by a certain time of day, I was told the dispatch manager would call me back. They must use that title loosely. The dispatch manager called me back to tell me the driver was held up and my new delivery time was between 4-8 pm.... Um, what?, I then called back at 4:30 to get an update and that same female manager left me on hold for over 7 minutes. She then tells me that the driver will be calling me shortly and he's on his way. It's now after 6 pm and still no phone call or delivery. Where is he driving from? Another state? Now I'm wondering if I'll even get my delivery and if I do what shape it will be in.

I'll make sure to bash them on social media and let Wayfair know of the horrible service. If you're ordering from Wayfair and you're in the Houston area, make sure they don't use them!!!

George J.

This company has the worst customer service. I received an email stating my delivery would be between 9:00am and 1:00pm, with a call 30 minutes before delivery. At 1:05pm no delivery, so I called the company and after waiting, I was informed my delivery was still on the loading dock! They were now loading it and I would have it by 6:00pm. Needless to say I was somewhat frustrated, but had very little choice The only bright spot was Robert and his helper arrived at 4:15pm and were very professional. I would suggest if you order from All Modern, and you are shipping to Houston, Tx, you might want to ask if they have another local delivery service.

Christina B.

Had a delivery scheduled, no one from Time line called to say that it missed the truck and would be delayed OR seemed to care once I notified them off their error. Completely unprofessional and will make me not purchase from Wayfair again.

Julia M.

I didn't go there whoever is in my phone went there

jorge ?. M.

this people never pay they own me 2200$ emilio the owner of the company is the first thief!!!

Tiambia S.

Hate doesn't even describe how I feel about this unprofessional company. Smh.