Five Stars Express Transportation, LLC - Lawrence, Massachusetts

Five Stars Express Transportation, LLC

Located at 120 Amesbury St, Lawrence, MA 01840, United States, Five Stars Express Transportation, LLC is a highly-rated transportation service company that has been making journeys convenient and comfortable for its clients. The company specializes in providing top-notch bus services and is identified as being Latino-owned.

Some of the key features of this transportation service include wheelchair-accessible facilities such as parking, toilet, entrance, and seating. The company also takes pride in its gender-neutral toilets and its reputation as an LGBTQ+ friendly and transgender safe space. For those seeking parking, there is an on-site parking facility available.

Five Stars Express Transportation, LLC has garnered excellent reviews from its clients. With a total of 217 reviews on Google My Business, the company holds an impressive average rating of 4.1/5. This speaks volumes about the quality of service they provide and the level of satisfaction among their customers.

With a commitment to providing exceptional transportation services, Five Stars Express Transportation, LLC continues to serve the community with dedication and professionalism. Whether it's for a trip across town or a journey out of state, Five Stars Express Transportation, LLC is a reliable choice for all your transportation needs.

👍 Reviews of Five Stars Express Transportation, LLC

Edward J. H.

1/5

The worst experience, the worst transportation company hands down. My aunt is 87 years old was supposed to be schedule for departure in Worcester ( 18 Millbury st ) at 4:30pm was left out because I was told her pick up area was Lawrence, MA when that city was never mention on prior schedule time and date. When I called to make the reservation I told them that I was going to drop her off at Worcester office. But after I called dispatcher for explanation or to talk with a manager/ supervisor I was told that nobody was there so I need to call them on Monday and complain about then he hung up. There is not accountability at all . That is the main reason dominican business sucks and horrible services. I wish I can gave them a -1 start but goggle doesn't have that option. I will never recommend that company ever , first time and last .

Nancy L.

1/5

I was driving on I95 north (between Stamford and Norwalk) at 2:00 on Saturday, 2/10, & one of your busses flew by me in the left lane.... going at least 75-80 miles per hour. The driver continued to weave between the middle and left lane for as long as I was on the highway. I'm glad I wasn't on that bus and would never recommend your service.

Sharene A.

1/5

To Every black person planning on taking this bus plss save your money and time and leave them alone we are not welcome here. I took a bus with this company yesterday and had the worst experience ever. When I got on the bus, there was as only one seat left so I have to sit next to a Spanish lady. The lady had me standing in the bus for a good 5min because she didn’t want me to sit next to her. She was talking to the driver and everyone else on the bus about changing her sit. Everything she said was in Spanish so I had no idea exactly what she said. Thankful there was a man on the bus that agree to change seats with her for me. I was really sad the entire time and decided to just get off the bus when we come to a spoke. We can to a stop and I went to the drive to pay so I can. With everything that happened, the driver tried to charge me $60 for the trip and usually the ride from NY to Worcester is $45 so I call the office to make sure I had to pay $45 and also complain about the incident. The owner told me he was calling the driver about the situation but he never did because I was standing next to the driver waiting for my other ride to get me home and the driver never got a call till they left. I will never take this bus again and I regret giving money to such racist inconsiderate people.

Megan A.

1/5

If you’re a driver anywhere near this company’s van, steer clear. If you’re a passenger in their van, good luck. I was in the left lane, passing a semi, when this company’s black, Mercedes sprinter van came flying up behind me flashing their headlights and tailgating me. Obviously it takes a few seconds to pass a semi so I had no where to go and they continued tailgating me at about 70 mph and flashing their lights. Once I was able to move over, the driver almost clipped my bumped trying to get passed. Absolutely ridiculous! I would steer clear unless your safety and others aren’t a concern.

Mark P.

1/5

I don't like to leave negative reviews, but... Totally unsatisfactory. They were supposed to pick up my son. They came an hour earlier than the agreed upon time and when he wasn't ready, they left him stranded in NY. My wife also had a problem with one of the drivers texting while driving with a full load of passengers. Something wrong with the management/ownership of this company. Need for more driver training, professionalism, courtesy.

Carol S.

5/5

This Transportation Company is very well operated. Their vans are spacious and comfortable. Their employees are polite, respectful and very humble. I would recommend this company to anyone.

Johanny O.

1/5

The driver that pick up mi nephew was totally rude . I’m so glad you answered . As I told the person that I spoke to . My nephew left from Methuen to NY . Hi was supposed to live on the 1:00 bus . The driver came for him at 11:55 . I said to the driver , give me a minute to get his bag upstairs . He didn’t even answer. He drove off and came back at 12:08 . I think they should be nice and polite to people because at the end of the day your company is the one that pays the price . .

Edwin A.

3/5

Very hot inside the van. The speed was higher. Driver unsafelly conduction… probably that’s why had just 4 passenger. I was in the trip 4:00 pm May 14 2022.