First Self Storage - Helena, Alabama

Joshua Casey

Avoid this place at all costs. The staff has no idea how the billing system works and supposedly one person is supposed to be the one dealing with auto pay and setting the ccards up in the system but they'll continue to call and ask for your credit card number over and over every month then promise you that they'll get it handled. After the 3rd time of this i canceled my account, moved out, and they kept $19.35 of my $60 deposit even though the unit was clean. No one seems to know how or why they came up with that number, but the deposit refund check comes from some other place and they "can't control it." Seriously, go somewhere else. This place is garbage.

corey gauthier

I had a disappointing experience with this storage company. Paying $70 a month for a small unit should come with a reasonable expectation of cleanliness. However, I was shocked to find my items covered in rat droppings. I stored furniture and power tools, and now the furniture is heavily soiled, and some power tool cords have been chewed. This resulted in a significant loss of merchandise. When I raised this issue with the front desk, their response was disheartening – "it happens a lot." This lack of accountability and disregard for customers' belongings is unacceptable.

Lauren Humphrey

Anyone in the Helena/Maylene/Pelham area. DO NOT use Helena 1st Self Storage! We went to get our stuff out of our storage building (that we had been paying for since March) and there was a hole in the roof through which water had leaked into our unit and a bunch of our stuff is ruined, including Rory's wooden play kitchen. When we got it home and opened it up, roaches spilled out of it. We contacted the owner and they said that it is not their problem, too bad. We have tried to work it out with them, but they don't care.
They said that one of the clauses says that they are not liable for tornado, wind or flood damage. My response was that this damage is not due to natural disaster or circumstances, but rather, failure to maintain their property. I paid 11 months of rent to keep my belongings safe, dry and protected. We are in the process of consulting an attorney. I had to throw out bedding which was moldy, the wooden play kitchen is warped, and all the wooden playfood is ruined. Not to mention the roaches that spilled out of it when we got it home.

Edgar A

Rented from them in the past. Never had an issue. They even waited 30 mins after the gate closed to let me come back and lock my unit one time.They drafted my monthly rental automatically and when I canceled they stopped. Nice people in the office too.

Joel Bryant

Very nice staff and secure clean storage buildings

Cassandra White

Nice.

Joshua Fultz

Amanda Nutton