Petsense by Tractor Supply - Fairhope, Alabama

Address: 250 Eastern Shore Shopping Center, Fairhope, AL 36532, United States.
Phone: 2515179826.
Website: petsense.com.
Specialties: Pet supply store, Pet groomer, Pet store.
Other points of interest: Kerbside pickup, In-store pick-up, In-store shopping, On-site services, Delivery, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 144 reviews on Google My Business.
Average opinion: 4.1/5.

Location of Petsense by Tractor Supply

2515179826

Petsense by Tractor Supply, located at Address: 250 Eastern Shore Shopping Center, Fairhope, AL 36532, United States, is a well-known pet supply store that offers a wide range of products and services for pets and pet owners. The store can be reached at Phone: 2515179826, and more information can be found on their website petsense.com.

As a pet supply store, Petsense by Tractor Supply specializes in providing high-quality products for pets, including food, toys, bedding, and grooming supplies. They are also a pet groomer and pet store, offering on-site grooming services and a wide selection of pets for sale.

One of the key features of Petsense by Tractor Supply is their commitment to customer convenience. They offer a variety of options for customers to receive their purchases, including kerbside pickup, in-store pick-up, in-store shopping, delivery, and same-day delivery. The store is also wheelchair-accessible, with a wheelchair-accessible car park and entrance, making it easy for customers of all abilities to access the store.

In addition to their physical location, Petsense by Tractor Supply also accepts a variety of payment methods, including cheques, credit cards, debit cards, and NFC mobile payments. This makes it easy for customers to make purchases in the way that is most convenient for them.

According to Google My Business, Petsense by Tractor Supply has received 144 reviews with an average opinion of 4.1/5. This is a testament to the store's commitment to providing high-quality products and services to its customers.

Reviews of Petsense by Tractor Supply

Petsense by Tractor Supply - Fairhope, Alabama

blake owens

1/5

If I could do a negative star I would.
Completely screwed me on a free bag of food with points.

Customer service is a joke

Craig Egermayer

1/5

This was the worst, most unprofessional experience one could imagine. I bathed my dog twice, while waiting to get him groomed over a three day, and was given the runaround, then told me I wasn't on the schedule. These people wasted my time, but probably a blessing and disguise, because apparently they have no idea what they're doing. They then told me that they would no longer service me or my dog because they were too busy, with no other explanation. Absolutely ridiculous! So I then proceeded to Waggy Tail, where I received the ultimate service. The cost was a little more, but definitely worth it. Excellent service and professionalism is everything!

Emilie Owens

1/5

I had 2 bags of dog food and a couple other things ready to check out ALL of which I am carrying myself plus one of the 3 children with me and one thing didn't have a sticker and I'm there out of breath from walking with all the stuff in my hands plus him and 2 bags of dog food and this guy named Caden was like "is there another one of these back there because there's no sticker" I was like "I don't know I'm sure there is more" and he was like "well you need to go check" and I said "seriously I need to walk back there and swap it?" Looking at 3 kids and he was like "yeah no sticker can't ring it up" and just stood there staring at me so I carried one child and took the other two and whatever else I had back there to swap the thing for one with a sticker and went back up there and he was like "good you found one"

Never in my life have I had this happen to me at a store where I am told to "go get one with a sticker" myself instead of the employee doing it at any store especially when I am very clearly overwhelmed. My husband called to speak to Caden about being so disrespectful and he did not care a bit. He also called corporate and spoke to the store manager regarding this incident.

Edited 5/1/2024- went in the store alone to purchase dog food. After telling the girl working the register my husbands phone number, Caden stepped in front of me behind the register and began to HARRASS me , "you didn't need to do that" I said excuse me?" "you didn't need to do that- have your husband call the store" this is completely unnecessary and I will not continue to be harassed every time I walk into this store!

Kathryn Henderson

4/5

Great experience! Super nice employees. The only reason I didn't give it 4 stars is because the prices here are higher than most places and that discouraged me from purchasing extra. Positive is that it's convenient and they sell a large variety of quality dog food/treats. I will definitely come back because the retail associates went out of their way to help me find what I needed.

Blake Guidry

5/5

We order our stuff online and pick it up when it's ready. Super convenient for us since the store is half a mile away. Will go back.

Wes Funes

1/5

Firstly, the on site staff here is amazing and when grooming is available it’s done well and at a great value.
However, the online system will show available times that are not in fact available. I’ve shown up twice with confirmed appointments only to be told the groomer is not in. My blame and frustration is with poor upper management and a bad software selection for their online portal. I’ve also had to create multiple accounts bc the Tractor Supply account doesn’t allow me to make a Petsense account.
If you want to use their services, call them first and make sure someone is available. Like it’s 1997.

LaTisha Byrd

5/5

Fairhope Petsense has been so amazing to us. They have helped share our pets and allowed us an opportunity to feature the babies in our care for adoption. We are incredibly blessed for Kassy she's such a kind person.

Susan Havron

1/5

I showed up for a grooming and my appointment had been deleted by the staff. The girl explained that she and another girl talked about rescheduling my appointment, but instead deleted it. I know accidents happen, but there were no……. I’m sorry this happened or can we reschedule. After that I expected at least a phone call from them apologizing. I was a repeat customer and liked the groomers and staff, but I guess I expected more customer service.