Mayflower Movers of St. Louis - Fenton, Missouri

Kristain F.

Took apart our furniture, packed & Loaded all our household goods only to get to our new home to see SOOOO much damage they caused to our items. Poorly packed, poorly taken apart causing screw holes in wooden items, broken glass etc!! Not only that but they documented all the damage as previously done once they packed or took it apart! Called to speak with someone about the issues & the First Lady transferred me to a Second Lady who said it’s not her job then hung up on me when I said I was transferred to her by the previous person! Horrible employees, horrible packing, horrible transit! RUN! DO NOT USE THEM EVEN IF ITS A PCS! Pack your own items!

This pic is a side table that they drilled the wrong way to take it apart, took pics of (that we never received) then claimed we did. Driver also drove from CO to GA in less than 24hrs so that speaks volumes on over working their employees!

Debbie Y.

We used Mayflower in October 2023 for our household move from Sharon, New Hampshire to St Louis, Missouri. We have moved cross country four times in the last 7 years and have to say that this was the best move we’ve ever experienced. Mayflower personnel were professional, courteous and careful with all of our belongings. Our driver, Nick was fantastic. This was our only move with ZERO damage, our goods showed up on time and the people who loaded and unloaded were amazing. A big JOB WELL DONE to our Mayflower team. Thank you!!!!

Pat -.

We used Mayflower for a cross-country move in 2021. Mayflower is a part of Unigroup, as is United Van Lines. We had previously used United Van Lines for two inter-state moves with no complaints.

Our experience was very different with Mayflower. First, they damaged several nicer pieces of our furniture. Our claim was handled by Mayflowers Claims Team 9. They got a furniture repair person to look at our damaged furniture. While inspecting our pieces, he indicated that any repairs that he did would still be visible. So, with some misgiving, we awaited Mayflowers efforts to repair our furniture. Instead of any repair effort, Mayflower sent us a settlement offer with a check. The settlement offer was so low that we knew we could not repair our furniture with those proceeds.

I elected to contest their assessment. I took our Ethan Allen dining chair to a local repair facility. He did a fantastic job and I couldn’t even tell where the damage had been. So then I got a Maitland Smith hall table repaired – again with stellar results. I also got quotes from him for all our other damaged pieces. I sent these quotes and my receipts to Claims Team 9. In response, I got an email from Claims Team 9 indicating that they would not budge from their initial settlement offer. I asked for a name and contact info for their manager. At this point, Claims Team 9 ceased communications with me.

I then drafted a letter (via USPS and return receipt) to Claims Team 9 and cc’ing two executives at Unigroup. Miraculously, I received a call from a person who said she was the manager of Claims Team 9. I was able to work with her to get a adequate settlement based on real costs instead of lowball estimates. Was it a perfect outcome? No!!. But it was time to move on – get the important pieces repaired and ditch the ones not worth the repair costs. All in all the whole process took almost 2 years to bring to resolution.

My conclusion is that Unigroup services have gone downhill since our previous two moves with United. I have shared my experiences with family and friends. I know I will never use Unigroup again. There are viable alternatives.

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FYI: IF YOU'RE PLANNING A MOVE...I strongly suggest you think twice before using MAYFLOWER moving services. They "lost" about 20% of our belongings (1/3rd of a semi-truck) with no explanation why. We think they gave our stuff to somebody else (and nobody spoke up), as they often have more than just YOUR stuff on the truck. It seems a pattern, as they have a whole department to handle these types of losses. It then took months to be reimbursed. Of course we didn't have photos of most things, so they would only give us a partial refund, & that was of what we could remember. A year later, we are still discovering more & more items gone in the theft. BUYER BEWARE.
- Greg Pitz

We've been in touch with your "Customer Care" 30+ times. If we can't provide proof we had it, you don't do a thing. Even then you discount it because you claim it's used.
Much bigger point that you miss is that YOU STOLE OUR ITEMS! Why should we have to do *anything* to get them back?

Roth N.

I was very apprehensive calling a moving company, but after some research and a few other quotes I decided to go with Mayflower. My nephew and his wife had used them for a local move and highly recommended them. After entering a query with them I was contacted almost immediately by Scott Relocation Services. An estimator made an appointment with me to thoroughly review my needs, answer my concerns and questions and inventory my belongings. I was given the option to pack myself, or they could do that for me. I decided to pack myself. I only recommend doing so if you have plenty of time.

As my move date approached, they reached out to me to make sure I declared my high value items, which did not add to my price. They also scheduled my driver, crew and time to begin loading.

From the moment the crew arrived I was impressed with their professionalism. The driver arrived with a massive truck and began organizing everything. I was completely comfortable - they protected the furniture, the house (flooring, walls and trim) and all of the packed boxes.

My belongings arrived one thousand miles from their previous home unscathed and on-time. I had the same great experience on the other end. The unpacking crew worked seamlessly and left me with furniture reassembled and placed where I directed.

I would recommend Mayflower without reservation. It was a great experience.

Gene H.

Mayflower is great! They load some of your things on one truck and even if they have the space they will call for another truck to take the rest of your stuff. AND They will break your stuff and will not do anything to make things right.

Diana N.

We contracted with Mayflower/Sullivan to move my parents from Arizona to Connecticut. The entire experience was excellent from the initial estimate visit to the packing, car transport, truck loading and unloading. Everyone we dealt with was professional and respectful of our property. Everything happened on the schedule we were given. Rich was great to work with. Linda did an excellent job coordinating the schedule and Bill and his team did a great job with the truck loading, moving and unloading. I recommend them without reservation.

JUDY A.

My moving experience was wonderful. I would recommend Mayflower to everyone. My sales person was amazing along with the truck driver and all his staff. Time frames were all met as promised and my belongings were packed so well, delivered in perfect condition. I did have a vase that was scratched but does not affect my rating. I interviewed other companies and was so worried until I met Bill with Mayflower, he made me feel at ease about the move....everything Bill told me was exactly what happen. My truck driver, his wife and all his helpers were equally as amazing in making the move worry free.