MyUS - Sarasota, Florida

Heinrich H.

AVOID!!! They used to be AMAZING but got too big and is only about money. They are ripping you off! They charge for every little bit they can but take absolutely ZERO responsibility. You can easily pay $75 - $100 on insurance only to hear that actually it means nothing because it's not their fault the shipment got lost, it's your countries courier that lost it. They are scam artists of note!! YES... Most packages you will receive, at a PREMIUM price! When things go wrong, they couldn't care. Customer service is absolutely terrible! Standard response is it will take 2 business days to resolve... after 2 days a new person says the same... after 2 more days it gets "escalated" for 2 more days but weekends don't count... Yet, they charge you if you request a response faster than 4 days, they charge you for every day they have to hold your package (INCLUDING WEEKENDS)

BIGGEST LEGAL CROOKS OUT THERE!

EDIT : Owner response is to contact customer care so they can resolve the issue... I wouldn't have written this review if I haven't tried that already. After 2 weeks I have had enough of all the lies and constant delays of "give us one more day". All issues take 1-2 days to resolve... 2 Weeks later and I get the same excuses and "sorry for the inconvenience messages". So my shipment has been delayed 2 weeks because of problems on THEIR side.

Today I contacted them again... Guess what the reply was.... "We are escalating the matter and it will take 2 days!". If the "owner" is at all interested in helping, contact me or give me your details. Don't put up a fake front just because your company is called out for the frauds they are

David R.

I have never been more frustrated with a company in my life! MY US is an absolute nightmare to deal with. First of all, they charged me nearly three times the actual weight of my item for delivery – complete rip-off. I’ve never seen a company take advantage of its customers like this.

Getting in touch with them is impossible. They don’t answer calls, and their customer service is a joke. It’s like they want you to just give up and go away. You’ll spend hours trying to reach someone, only to be met with silence.

They use the cheapest courier they can find, and there’s no signature required on delivery. So, guess what? Your package will just be left outside. If it does get stolen, don’t expect any help from MY US. They refuse to refund missing packages or take any responsibility for their shoddy service.

Do yourself a favor and stay far away from this company. If you value your money, time, and belongings, find a better alternative. MY US is a scam, plain and simple!

黃弘瑋

I can only offer my highest praise! Every aspect of my experience—from customer service interactions to shipping services—has been smooth, pleasant, and truly satisfying. I believe MyUS delivers outstanding service! Their professionalism and reliability continuously inspire my confidence in entrusting them to assist with purchasing the products I need. From across the ocean, I send my sincerest and highest commendations from Taiwan!

Ricardo A. F.

Worse company ever, they never reply emails, the phone is completely useless and all the agents are always “busy” on the chat. They lost a very expensive and unique parcel I won’t ever be able to recover as it was purchased on an auction. I never had it on my suite because they sent it to someone else and they say they can’t communicate with the person that took it or can’t give me their details to do it myself as it is in the same country. No refund or solution given so far. They’ll charge you for services you haven’t use after numerous emails and chats. They will deliberately miscalculate the weight of your parcels to charge you more and will take ages to correct the issue charging you for storage fees while the parcel is being hosted.
They also use cheap soft boxes to send all the goods so be prepared to get all damaged and broken. They have no respect or care for their customers or their parcels at all. Their shipping options are always the most expensive around with inflated hidden fees on top that you’ll see when asking for shipment. Never again using these crooks, they aren’t professional, competitive, diligent, accurate, honest and they definitely don’t care about customers. I round give them -10 stars but it’s not possible. Haven’t ever had such a bad experience in my life. I’ve tried myus/about/contact option several times without any response at all after being ignored on emails and since no agents are ever available to chat.

Gizem K.

I've been using MyUS more than 7 years and within this time I've sent approx. 70-80 packages to my country. I haven't had any problem so far. Of course I've experienced some damage issues for the items but as long as you choose insurance by the time of shipping request, they cover the full price (they take into consideration the item price that is registered after your item has arrived at their facility) If you have any concern for the damage, please make sure to input exact price of the item.

Other than that, their customer support is also providing great service. Their Chat Now function on the website is very convenient comparing to whatsapp or email.
Overall I highly recommend to use MyUS for your USA shoppings.

As an additional info, they do have a warehouse in UK as well. You can also have UK address under your USA account registration and shop freely in UK...

Keeran J.

Terrible customer service. Allow me to share my experience with them I have had a package with them now for 2 months. The shipping estimator on the site quoted me $124.00 for shipping, when it arrived they then tried to charge me $1,400! Saying it was because of the added dimensions.

After subsequent tries I actually found that UPS could ship it for me for $600. MyUS refused to accept that and said that they do not use UPS, when they claim on the site that they do (bait and switch).

UPS tried to make the pickup multiple times and they are not contactable. The customer service give false numbers and always shift the blame to other people kicking the can down the road.

MyUS then claimed that UPS should call their office number to arrange directly with someone there, which was a complete lie as that number is a voicemail box - which can't receive new messages and then they hang up.

I have an expensive item there which this company is just wanting to force me to pay $1400 for something which does not cost that much.

2 months in and over 30 emails the company no longer replies. Ignores me and still has my package. I highly recommend you think twice when using them.

For context I have been a long time cutomer of MyUS for over a decade, their service used to be amazing - now they have really declined.

SIMONE C.

I would give 0 stars if I could. Being a premium member for the past so many years, there has been 0 customer service on this site. My packages are sent into review for no legitimate reason. They hold on to the packages and charge you for documentation fees and package checking fees, in spite of sending multiple invoices to prove them wrong.
This has been going on for a very long time. No one responds to any emails, and the live chat is patronizing, to the point that it makes you wonder if you are talking to an AI or a human.
The management is absolutely useless and whoever is heading this so-called legitimate company clearly doesn't know their job. We as customers, trust them with our packages, pay monthly fees and in return, they hold us at ransom and take advantage of the situation. 0 quality of service, extremely overpriced, useless extra charges and no help.
My package has been in review for the past week and there has been no action taken at all on their part with no plausible reason for their delay. In plain and simple words, "a useless and awful company to deal with".
Never have I faced as many problems and hardships with any other company as much as MyUS.

Артем ?.

Ihad an extremely disappointing experience with MyUS. I shipped two identical packages of the same size to their warehouse. However, one package was correctly processed and shipped with the accurate dimensions and weight, resulting in a reasonable shipping cost. The second package, identical in size, was inexplicably inflated in dimensions and weight during processing at their facility. The declared size and weight were altered to 40x17x16 inches and 66 pounds, while the actual size is 40x16x16 inches and 15 pounds, as confirmed by FedEx records before it reached MyUS. This caused the shipping cost to triple compared to the first package.

Despite contacting customer support multiple times, I have received no resolution. Their representatives are unhelpful and unwilling to acknowledge or correct the mistake. There was no option to manage or review the package’s processing before it was shipped, and now they claim the error cannot be addressed. This overcharging has also affected customs fees, and MyUS has refused to coordinate with FedEx to correct their mistake.

I strongly advise against using MyUS. Their customer support is incompetent, unresponsive, and dismissive of clear evidence of their own errors. This company is unreliable, and I would never recommend their services to anyone. Avoid them at all costs if you want a fair and transparent shipping experience.